Anti Scam Policy

Safety and Security Policy

Safety Tips

  1. Never send any money to another member.
  2. Exchange contact information with a member only through our email purchase service.

Scam and reimbursements

  1. A member who misidentifies themselves. (i.e., someone who uses another member’s profile without permission to communicate with you). We will reimburse all credits incurred communicating with this member.
  2. A member requests money or expensive gifts from you. We will reimburse all credits spent communicating with this member and ban the member permanently.
  3. A member deliberately misrepresents some details in their profile: age, children, gender, marital status or language level. We will reimburse all credits you incurred communicating with this member and ban the member permanently.
  4. Delivery of gifts or flowers ordered outside the system does not take place.

Not a scam

  1. Some mistakes occurred in the translation of a letter.
  2. If a member doesn’t answer all questions in an email.
  3. If on any level of your communication, the member takes the decision to stop developing your relationship.
  4. If a member has photos of relatives, friends, ex-partners and other personal info posted on any social network.
  5. If a member wears rings on their fingers. Wearing rings does not mean a person is married, regardless of which finger it is on.

*If you feel you have been scammed by any member, contact us on to file a complaint. Once your claim is approved you will receive a full refund of all credits you’ve spent on communicating with the alleged member.